Warranty

Eden Greenhouses Warranty Policy

Edenlite Ltd trading as Eden Greenhouses

Every Eden Greenhouse is proudly manufactured in Dunedin using extruded aluminium made in New Zealand.

We stand behind the quality of our products with a 20-Year Guarantee on materials and workmanship. This Warranty Policy explains what is covered, how to make a claim, and your rights under the Consumer Guarantees Act 1993.

1. Your Rights Under New Zealand Law

1.1 Eden Greenhouses complies with the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). These Acts guarantee that our products must:

  • be of acceptable quality,
  • match their description, and
  • be fit for their intended purpose.

1.2 Nothing in this warranty limits your rights under these Acts. If there is ever a conflict between this warranty and your statutory rights, your statutory rights under the CGA will always prevail.

2. Warranty Coverage

2.1 Warranty Periods

Eden Greenhouses provides the following warranty cover from the date of shipment for the original purchaser:

Component

Warranty Period

Aluminium structural framework

20 years

Door rollers, auto-vent openers

5 years

Unless otherwise stated, accessories and optional components carry the warranty applicable to that component rather than the 20-year structural guarantee.

2.1.1 The warranty on any replacement parts runs for the remaining period of the original warranty.

2.2 What This Warranty Covers

This warranty covers defects in the materials and workmanship of your Eden Greenhouse and its original supplied components, provided that:

  • The product has been correctly installed according to Eden’s installation instructions on a stable, level foundation designed to avoid water ponding.
  • The product is maintained according to reasonable care guidelines under section 3.1.
  • The product is used in appropriate environmental conditions and not subjected to misuse.

If your warranty claim is accepted, Eden Greenhouses will:

  • Repair or replace the defective component at no cost within the first 3 months (including standard freight within New Zealand).
  • After the first 3 months, replace the part free of charge (excluding freight or installation costs) for the remainder of the warranty period.

2.3 Powder-Coated Finish
 The powder-coated finish on the aluminium framework is covered against defects in materials and workmanship that result in peeling, flaking or loss of adhesion under normal residential use. This warranty does not cover:

  • Normal weathering, fading or gradual loss of gloss over time.
  • Damage caused by scratching, abrasion, impact or misuse.
  • Damage caused by contact with fertilisers, chemicals, treated timber, concrete, wet mortar, copper, lead or other dissimilar metals.
  • Corrosion resulting from metal swarf or installation debris not being removed after installation.
  • Damage caused by abrasive cleaners, harsh chemicals or pressure washing.
  • Damage resulting from failure to carry out the routine care and maintenance outlined in Section 3.1.
  • Any coating, paint or treatment applied after manufacture.

The care and maintenance recommendations in this Warranty Policy incorporate accepted industry practice for powder-coated aluminium and are intended to maximise the life of your greenhouse.

3. Important Responsibilities & Maintenance

3.1 Care & Maintenance Guidelines

To help preserve your greenhouse and maximise its lifespan, we recommend the following routine maintenance:

  • Wash the glass, aluminium framework and gutters regularly using clean water and a mild pH-neutral detergent to remove dirt, fertiliser, salt and other residues. In coastal or high-pollution environments, more frequent cleaning may be required.
  • Check and clean gutters to ensure water can drain freely.
  • Inspect and service door rollers, hinges and automatic vent openers annually, lubricating moving parts where appropriate.
  • Inspect all fasteners periodically and replace any that show signs of corrosion or deterioration.
  • Maintain adequate ventilation to help minimise excessive condensation and humidity within the greenhouse.
  • Regularly inspect the greenhouse for loose components or signs of wear and address any issues promptly.
  • Following installation, ensure any metal swarf or drilling debris is removed promptly to prevent corrosion or staining.

3.2 Site Compliance

3.2.1 It is your responsibility to ensure your chosen installation site complies with all local council, building, or zoning requirements. This does not affect your rights under the CGA.


3.2.2 Greenhouses should be installed in a suitable location that is reasonably sheltered from excessive wind. Where a site is exposed or prone to strong prevailing winds, suitable shelter such as fencing, hedging or other windbreaks should be provided to help reduce wind loading on the structure.

 

4. Warranty Exclusions

This warranty does not cover:

4.1 Damage from Incorrect Use or Maintenance

  • Damage caused by incorrect installation, including not following Eden’s instructions supplied as written guide, how-to-assemble videos and the technical support line for customer installations.
  • Glass breakage occurring after delivery during customer unloading, handling or installation is not covered by this warranty.
  • Issues arising from neglecting basic maintenance as outlined in section 3.1.

4.2 Environmental or External Factors

  • Damage caused by exposure to wind speeds exceeding 130 km/h.
  • Damage resulting from installing the greenhouse in an exposed location without appropriate wind protection where prevailing wind conditions are likely to place excessive stress on the structure.
  • Water ponding, foundation movement, or soil subsidence.

4.3 Chemical & Physical Contamination

  • Corrosion from contact with soil, ash, fertilisers, moisture-retaining products, treated timber, or dissimilar metals (e.g. copper, lead).
  • Damage from harsh chemicals, fumes, or cleaners not recommended.

4.4 Storage or Handling After Delivery

  • Damage occurring during transport or storage after delivery but before installation.

4.5 Coatings & Fasteners

  • Underside corrosion caused by condensation, humidity, or pollutants generated inside the glasshouse.
  • Failure arising from not replacing corroded fasteners or using incorrect types.

4.6 Other Specific Exclusions

  • Consumable items such as weather strips and fasteners are not covered against normal wear and tear unless defective at the time of supply.
  • Any post-installation coatings or non-approved treatments applied by the customer.

5. Making a Warranty Claim

5.1 How to Claim

To make a warranty claim:

  • Submit your claim in writing within 30 days of discovering the defect to allow prompt assessment and resolution.
  • Provide your name, address, contact details, invoice or purchase reference, details of the issue, and photographs if possible.

5.1.1 Eden Greenhouses reserves the right to:

  • Inspect the product onsite or request it be returned for inspection.
  • Accept or decline the claim in line with this warranty and the CGA.

5.2 Consequential Losses

Eden Greenhouses is not liable for indirect or consequential losses, except where this is not permitted under the CGA.

6. Additional Information

6.1 This warranty is offered in addition to your statutory rights under the CGA.
6.2 Replacement parts supplied under warranty inherit the remaining original warranty period.

7. Contact Us

If you have questions about this warranty or wish to make a claim, please contact us:

8. By Purchasing From Us

You agree to this Warranty Policy. Eden Greenhouses is committed to standing by the quality of our products and resolving any concerns promptly and fairly.


Effective Date: 4 August 2026