FAQs

Vibrant green tomato seedlings in small black pots in sunlit greenhouse.

Eden Greenhouses -
Frequently Asked Questions

Choosing the right greenhouse for your garden is a big decision and we know you’ll have a few questions along the way. Our FAQs cover everything from assembly and maintenance to what you can grow year-round in New Zealand.

At Eden Greenhouses, we’ve been building and shipping NZ-made aluminium greenhouse kitsets for over 50 years. That means every answer here comes from real-world experience in Kiwi gardens, from windy coastal sections to frosty inland valleys.

If you can’t find the answer you’re after, please contact us. Our friendly team are happy to assist!

Products

What makes Eden Greenhouses different to others available in NZ?

Eden Greenhouses are locally made in Dunedin, crafted for tough Kiwi conditions using premium Comalco aluminium and Grade A toughened safety glass. With over 50 years of experience, we build strong, durable, customisable greenhouses supported by a knowledgeable local team.

Eden Greenhouses offers various styles and dimensions, which make it surprisingly adaptable to various backyard sizes.  Contact our experienced team to help you determine the perfect fit for your space.

Our greenhouses can be powder-coated in a range of popular Dulux Duralloy colours, including Karaka, Grey Friars, Ebony, Mist Green, Permanent Green, and White. If you’re after something different, we can also customise the colour to suit your home or garden – just get in touch.

All Eden Greenhouses are proudly designed and manufactured in Dunedin, New Zealand by our locally owned, family-run team.

A gentle wash with warm soapy water and a soft brush will keep your greenhouse looking great. Avoid abrasive cleaners that could scratch the glazing. Most customers give theirs a clean once or twice a year.

An Eden aluminium greenhouse can last decades. Aluminium won’t rust or rot, and our NZ-made frames are engineered for local weather, from coastal salt spray to inland frosts. Many of our customers are still using their Eden Greenhouse 20+ years on.

Both have their place. Glass offers classic clarity and long-term light transmission, while polycarbonate is lighter and shatter-resistant — great for high-wind or family-friendly gardens. We can help you choose the right glazing for your climate and needs.

Absolutely. Because we manufacture in New Zealand, we can supply spare parts for both new and older models. Whether it’s a pane, a panel, or a clip, we’ll help you keep your Eden growing strong.

Unlike some manufacturers who powder-coat pre-assembled frames, we powder-coat every individual part before assembly. This helps ensure that as much of the structure as possible is coated before assembly, reducing the chance of uncoated seams where moisture could gather.

Powder coating is mostly aesthetic, but with proper finish and maintenance, it supports the longevity of the greenhouse frame.

Eden Greenhouses have a greater resistance to corrosion than steel. For added protection, Eden’s individual parts are powder-coated before assembly. This pre-assembly coating helps ensure that joints and edges are protected, reducing the areas where moisture can seep in and cause corrosion over time. With regular cleaning and proper maintenance, you can further minimise the risk of corrosion and keep your greenhouse looking and performing its best for years to come.

We offer a comprehensive warranty that covers your greenhouse frame for 20 years. You can read the comprehensive warranty policy for more information.

Gardening
What are the benefits of gardening with a greenhouse?

A greenhouse lets you enjoy the satisfaction of growing your own plants in a protected, year-round environment. You can grow more varieties, shield your plants from wind, rain, and pests, and create ideal conditions for tastier produce and healthier growth. Many customers also find their greenhouse becomes a peaceful space to relax and enjoy time in the garden, no matter the weather.

With the right set-up, you can grow herbs, salad greens, tomatoes, capsicums, cucumbers, and even strawberries all year. Many customers also use their greenhouse for seed raising in winter and early spring. Learn more in our winter planting guide.
Ventilation is key. Our kitsets come with optional roof vents and louvre windows, and we recommend using shade cloth during the hottest months. Opening the doors in the morning can also help keep temperatures steady. For more information, read our ventilation guide.
Sales
Can I collect my order?

Please contact our team to discuss collection options. We’ll let you know what’s available and arrange the best solution for you.

You can request a quote by contacting the Eden Greenhouses team. Let us know the model and any custom options you’re interested in, and we’ll provide a tailored quote to suit your needs.

Eden Greenhouses has supplied high-quality glasshouses to customers across New Zealand and around the world for over 50 years. Please contact our team to discuss availability and options for your location.

Yes. You can view Eden Greenhouses in person at our showroom and selected display locations:

  • Allans, 1 Thomas Burns Street, Dunedin
  • 9 Radley Street, Woolston, Christchurch
  • Pedley’s Nursery, 32 Queen Street, Feilding (Palmerston North)

Get in touch if you’d like more details before visiting.

Payment
Do you offer holds/layby?

Please contact our team to discuss payment options. We’ll be happy to talk through what’s available and help find a solution that works for you.

Payment is made via invoice, with options to pay by e-banking, card, or PayPal. Our team will confirm your order and email an invoice for payment.

Once you accept your quote, our team will review your order, confirm freight and delivery details, and email you an invoice within 3–5 days. Payment can be made via e-banking, card, or PayPal, and once received, your order will be prepared for delivery.

Shipping
What happens if my order is delivered when I am not at home?

Delivery arrangements may vary depending on your location and order. Our team will confirm freight and delivery details with you before dispatch to ensure everything runs smoothly. If you have specific delivery requirements, just let us know when placing your order.

Kit-set greenhouses are delivered via freight. Our team will confirm delivery details with you, including timing and any site or delivery requirements, to ensure everything arrives safely and smoothly.

Yes — we send Eden Greenhouse kitsets anywhere in New Zealand. Your greenhouse is securely packaged for transport and delivered to your nearest freight depot or straight to your address, depending on location.

Shipping is included in the price for most towns and cities across New Zealand. If any additional charges apply for your location, these will be confirmed and included in your invoice.

Greenhouse kits are typically dispatched within 2 to 4 weeks after your deposit payment, depending on the model and current demand. Accessories and smaller items are usually dispatched within 2 to 7 working days, subject to stock availability. 

If you’re located in a rural or remote area, please allow an extra 1 to 2 days for delivery. Once your order is placed, you’ll receive an order confirmation email. If any items are back-ordered or unavailable, we will contact you promptly to discuss alternative options.

Installation
How can I prepare my site for installation?

Your greenhouse needs a solid foundation so the base can be fixed to the ground. This can be a full concrete pad, or concrete piles set into the ground at each corner, beside the double doors, and spaced every 1.5m along the longer sides. Wooden foundations follow the same layout, with wooden piles sunk securely into the ground.

We understand greenhouse assembly can be a bit tricky in parts. You can follow our step-by-step assembly videos for extra guidance, or get in touch with our team – we’re always here to help.

If anything in your greenhouse kit is missing or doesn’t meet our usual standard, please contact us straight away. We’ll identify the part, organise a replacement, and make things right as quickly as possible so you can continue with your build.

Most Eden Greenhouses can be assembled in half a day to a full day, depending on the size and how many helpers you have. To make things easier, we’ve put together step-by-step assembly videos you can follow along with.

Our kitsets are designed for DIY assembly with clear, step-by-step instructions. If you’re handy with basic tools, you can put one up over a weekend. Many customers build theirs with a friend or family member, as a satisfying project.

In New Zealand, generally you need to apply for building consent if your greenhouse is over 10m2 or using permanent/heavy materials such as concrete walls. You will also need to ensure your greenhouse is setback at least its height and distance from the boundaries. It is your responsibility to check with the council or apply for exemptions but the Eden Greenhouse team are here to chat through any questions you have.

Returns
What is your returns policy?

If your item is faulty, damaged in transit, or not as described, please contact us within 14 days of delivery with photos and a detailed description. Claims for damage, loss, or shortages must also be made within this timeframe. We’ll work with you to provide a suitable remedy in line with the Consumer Guarantees Act.

For change-of-mind returns, requests must be made within 30 days of delivery and are accepted at our discretion. Additional information may be required to process your return. For full details, please refer to our terms and conditions.

If you need to return an item, please get in touch with the Eden Greenhouses team with your order details and a description of the issue. We’ll guide you through the next steps and make sure everything is handled in line with our returns policy and your rights under the Consumer Guarantees Act.

If your item has a fault or issue, we’ll work with you to arrange a suitable solution under the Consumer Guarantees Act. For other situations, please contact our team to discuss your options.

Warranty
Do Eden Greenhouses come with a warranty?

Yes. All Eden Greenhouses are backed by a manufacturer’s warranty for added peace of mind. Read our warranty policy to learn more.

We offer a comprehensive warranty that covers your greenhouse frame and glazing for 20 years. You can read the comprehensive warranty policy for more information.

To make a warranty claim, submit your request in writing within 30 days of discovering the issue. Include your contact details, proof of purchase, a description of the problem, and photos if possible. You can send your claim to the Eden Greenhouses team by email or get in touch by phone for assistance.

Still have questions about your greenhouse project? Contact our friendly Dunedin-based team to get help on choosing the right size, glazing, and accessories for your garden and unique weather conditions.